Politica de reembolso

Refund Policy 
If your product is defective or not working properly, please let us know and we will ship a replacement. 

Refunds 

We truly believe in our products, which is why we offer a worry-free 7-day refund policy. Once you receive the goods, you can return and exchange it unconditionally within 7 days. 

CANCELLATION / CHANGES  

If you need to change or cancel your order, please contact us immediately. We process and ship orders quickly (we're fast!). Once our deposit has processed your order, we cannot make any changes. 

Please note that all orders that have already been packed or shipped cannot be cancelled. 

shipping costs

You will be responsible for paying your own shipping costs to return the item. Shipping costs are non-refundable. If you receive a refund, return shipping costs will be deducted from your refund. 

Depending on where you live, the time it may take for the exchanged product to reach you may vary. 

If you are shipping an item above CLP 39,000, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned product. 

Refunds are usually made within 2-3 days based on different payments.

If logistical information, such as address / telephone, is incorrectly filled in, the order cannot be delivered and returned to the post office, and the customer will have to pay additional freight to deliver it again.